Frequently asked questions
Warranty
How long do I have a guarantee on my items?
Here we refer you in detail to the manufacturer's guarantee, but in principle we can state the following guarantee periods from the date of purchase:
Wancher Pen: 1 year warranty
Lamy: 2 year warranty
Graf von Faber-Castell: 2 year warranty
Visconti: 2 year warranty
Pelican: 3 year warranty
Otto Hutt: 10 year warranty
Pilot Namiki: Lifetime Warranty
Excluded from this are self-caused damage and defects.
Who do I contact to make my warranty claims?
Please contact us to assert your warranty claims.
We decide on a case-by-case basis how to handle the warranty case and approach the manufacturer.
It may not be necessary to send in the entire writing instrument, or we can send you a replacement part so that you can use your writing instrument again as quickly as possible and it is not necessary to send it back in its entirety.
Who do I contact to make my warranty claims?
Please contact us to assert your warranty claims.
We decide on a case-by-case basis how to handle the warranty case and approach the manufacturer.
It may not be necessary to send in the entire writing instrument, or we can send you a replacement part so that you can use your writing instrument again as quickly as possible and it is not necessary to send it back in its entirety.
Reviews
I would like to give a feedback, where can I do that?
You are welcome to leave us a Google review or write to us directly, we welcome any kind of feedback. Because only your positive and negative criticism will help us to become even better in the future. Satisfied customers are our claim and also make us happy.
Where can I find reviews about missing-pen?
You can get the best picture of us in our eBay shop. There you will find our 100% positive rating with 27,000 sales (as of 02/2022).
How long do I have a guarantee on my items? Who do I contact to make my warranty claims?
Please contact us to assert your warranty claims.
We decide on a case-by-case basis how to handle the warranty case and approach the manufacturer.
It may not be necessary to send in the entire writing instrument, or we can send you a replacement part so that you can use your writing instrument again as quickly as possible and it is not necessary to send it back in its entirety.